At Devalay rituals, we are committed to ensuring the best experience for our customers across Puja Services. We understand that sometimes unforeseen circumstances arise. Therefore, we offer rescheduling and refund options based on the conditions outlined below. Where possible, we encourage users to reschedule instead of canceling to ensure they don’t miss out on the sacred benefits of the services.
For any concerns or queries regarding refunds or rescheduling, you may contact us at:
Email: devalayrituals2025@gmail.com
Phone: 877 735 1921
Please read our Refund Policy carefully to understand the conditions under which refunds are processed.
1.1 Eligibility for Refunds
Refund requests are eligible under the following conditions:
1.1.1 Puja Services
1.1.1.1 Refund Requested Before the Puja Date:
1.1.1.1.1 Incorrect Package Selected (e.g., individual instead of partner puja).
1.1.1.1.2 Incorrect Puja Booked.
1.1.1.1.3 Special Circumstances — such as death in the family, periods, birth of a baby, or any other personal reason, provided the request is raised before the puja starts.
1.1.1.1.4 Incorrect Thithi or Date for Puja:
1.1.1.1.4.1 If the Thithi or date selected for the puja is incorrect, users can request rescheduling of the service.
1.1.1.1.4.2 Refunds will be processed only if the user does not wish to reschedule.
Note: Refund requests must be raised at least one day prior to the scheduled puja. Requests made on the same day of the puja are generally not eligible for a refund, especially if preparations have already been initiated. Exceptions may be made only in rare cases at the discretion of the Devalay rituals team.
1.1.1.2 Refund Requested Within 7 Days After the Puja Date / Video Delivery Date, as applicable:
1.1.1.2.A Devalay rituals-side Issues (Eligible for Full Refund):
1.1.1.2.A.1 Name missed or mispronounced during the puja — Refund must be requested within 7 days from the date the video is received.
1.1.1.2.A.2 Puja canceled or rescheduled by the Devalay rituals team, and the user opts not to reschedule.
1.1.1.2.B User-side Issues (Refund Processed as a Courtesy):
1.1.1.2.B.1 Duplicate booking.
1.1.1.2.B.2 Double payment.
Note: Although these situations are not caused by a service error, Devalay rituals will still process the refund upon internal verification to ensure a smooth and satisfactory experience for our users.
1.1.2 puja Seva
1.1.2.1 Refund Requested Before the puja Date:
1.1.2.1.1 The user requests cancellation before the scheduled puja .
1.1.2.1.2 Request to edit Sankalp: If a user wishes to edit the Sankalp after it has been finalized and it is not possible to do so, a refund will be processed.
1.1.2.1.3 Stop Auto-Subscription — In such cases, no refund will be issued for already processed puja orders. Only upcoming puja services will be canceled to stop further charges.
1.1.2.2 Refund Requested Within 7 Days After Offering date / Receiving the puja Video,as applicable:
1.1.2.2.1 Name missed or mispronounced.
1.1.2.2.2 puja did not perform correctly.
1.1.2.2.3 Delay in puja video delivery beyond 5–7 working days.
1.1.2.2.4 Delay in Prasad delivery beyond 1–10 working days.
1.2 Refund Processing Timeline
1.2.1 Refunds will be processed within 5-7 business days from the date the request is approved.
1.2.2 Refunds will be issued to the original payment method.
1.2.3 Users will receive a confirmation message once their refund has been processed.
1.3 Refund Policy Guidelines
1.3.1 Time Frame for Refund Requests:
1.3.1.1 For Puja services, refund requests must be submitted within 7 days from the date of the puja video receipt, or before the service date.
1.3.1.2 For Astrology services, complaints must be raised immediately after the session or within 1 hour of service completion.
1.3.2 Video Review for Puja :
1.3.2.1 A video of the service will be shared within 3-4 working days. Issues (such as mispronunciation or name missed) must be reported within 7 days of video receipt.
1.3.3 Rescheduling Option:
1.3.3.1 If a refund is not eligible, users will be offered the option to reschedule the Puja.
1.4 Non-Refundable Scenarios
1.4.1 Puja Services:
1.4.1.1 Discrepancies (e.g., missed names) reported after 7 days of receiving the video.
1.4.1.2 External circumstances like personal issues, if not reported before the puja starts.
1.4.2 Refunds will not be processed if misuse or abuse of the policy is suspected.
1.5 Refund Exceptions
1.5.1 Force Majeure:
1.5.1.1 In case of natural disasters or major disruptions, a full refund will be processed or the user will be given the option to reschedule.
1.5.2 Technical Issues:
1.5.2.1 If there is a mistake from our side (e.g., missing video, failure to perform Puja), we will either process a full refund or reschedule at no additional cost.
1.6 Final Notes
By booking any service with Devalay rituals, users agree to the terms outlined in this Refund Policy. We highly encourage all users to review this policy carefully before booking any service.